When a Booking.com or Airbnb account stops working, the business stops instantly: no new bookings come in, money for past stays doesn't arrive, and support replies with template emails. For an owner whose only property — or entire income — is on the platform, that's stressful. We help you understand what happened, gather the right documents and handle communication with the platform's support team properly.
Why account problems happen
Platforms protect both guests and themselves from fraud, so their automated security systems react to anything unusual: a login from another country, changed bank details, a new device, or a name that doesn't match between documents and the account. Booking.com and Airbnb also have quality standards — too many host cancellations, complaints or low scores can get a property temporarily closed to bookings.
Often the problem comes down to something small: an old phone number tied to two-factor authentication, a former manager's email address, unconfirmed tax information or an expired card. But without knowing where to look, finding it can take weeks.
What we help with
- lost access to the Extranet, the Airbnb host dashboard or Partner Central;
- verification codes not arriving after a phone number or email change;
- the platform demanding identity or property verification again;
- payouts frozen, delayed or going to old bank details;
- the property closed to bookings or hidden from search;
- the account restricted or suspended for a policy breach;
- disputes with guests over damage, refunds or unfair reviews;
- transferring a property to a new owner or manager.
How we work
- Diagnosis. We review the notifications and emails you've received and what has changed on the account, and identify the likely cause.
- Security. We check whether the account or email has been compromised: changing passwords, enabling two-factor authentication and removing unknown users.
- Documents. We prepare what platforms usually request: property documents, ID, a bank statement and tax details.
- Dealing with support. We write clear, concise requests in English with the right attachments, and follow up on replies.
- Getting back to business. Once resolved, we check the calendar, prices and payouts so bookings flow again.
- Prevention. We advise on how to avoid a repeat: access, user roles and backup contact details.
We can't guarantee reinstatement — the final decision always rests with the platform. But a properly prepared request with the right documents greatly improves your chances and speeds up the response. We don't use grey-area methods or create new accounts to get around a ban; that breaks the rules and usually ends in a permanent block.
If your account has been hacked
Sometimes the problem isn't a suspension but a takeover: fraudsters change payout details or send guests messages with fake payment links. Warning signs include login alerts from unknown devices, changed bank details and guests complaining about strange messages. In that case we act fast: regaining control of the email and account, scanning your computer and phone for malware and reporting the incident to the platform. Device security is our core expertise.
Guide prices
| Service | Price |
|---|---|
| Account problem diagnosis | from 60 ₾ |
| Regaining access, updating contact details | from 80 ₾ |
| Preparing documents and support requests | from 100 ₾ |
| Account recovery after a hack | from 120 ₾ |
Why choose us
- we understand how platform security checks work;
- we write support requests in clear, professional English;
- we combine account help with a security check of your devices;
- we give you an honest view of the chances before we start;
- your data is kept confidential.
