Without the internet almost everything stops today: work, study, banking, keeping in touch with family, tills and online orders. When the connection drops, the first instinct is to call the provider. But support often says "everything's fine on our side", leaving you alone with a blinking router. Our technician quickly finds where the chain is broken and restores the connection — or gathers evidence for your provider if the problem is on their end.
Why finding the exact cause matters
The internet reaches your device through several links: the provider's line, the fibre terminal or modem, the router, the cables and Wi-Fi inside your home and finally the computer or phone itself. A failure in any link looks the same: "no internet". Restarting the router only sometimes helps, and resetting it "just in case" often makes things worse — the router loses its connection settings and the internet disappears from every device.
Professional diagnostics check each link in order and quickly find the one that has failed. That saves hours on hold with support and money on a new router you didn't need.
Typical situations
- no internet at all and a red light on the router;
- connected to Wi-Fi but websites won't open — "no internet access";
- internet works on the phone but not the computer, or vice versa;
- the connection keeps dropping for a few minutes at a time;
- the internet crawls at certain times of day;
- some websites or apps don't work;
- the internet went after a storm, renovation work or moving furniture.
How we restore your internet
- Provider line check. We check the fibre terminal or modem, the optical signal level and line authentication.
- Router check. Connection settings, WAN port, firmware, overheating and power supply.
- Internal network. We test cables and sockets and check Wi-Fi for interference and address conflicts.
- Devices. We check network adapters, drivers, DNS, proxy and VPN settings, and antivirus or malware that may be blocking access.
- The fix. We correct settings, replace a damaged cable or power adapter and, if necessary, the router.
- Dealing with the provider. If the fault is on the line, we give support a precise description backed by measurements.
Our technicians' most common finds: a cable kinked or crushed by furniture, a dead router power adapter, settings scrambled after a power cut, and malware that has changed the computer's DNS.
When the internet is critical to your work
For shops, offices and remote workers we offer prevention as well as emergency repairs: a mobile backup line with automatic failover, a UPS for the router and the provider's terminal, and connection monitoring. Then the next outage passes without you even noticing.
Guide prices
| Service | Price |
|---|---|
| Call-out and diagnostics | from 40 ₾ |
| Restoring router settings | from 30 ₾ |
| Cable or connector replacement | from 10 ₾ |
| Fixing a computer's network settings | from 30 ₾ |
| Remote diagnostics | from 15 ₾ |
Why choose us
- we check the whole chain, from the line to the device;
- adapters, cables and a spare router carried by the technician;
- we help you resolve the issue with your provider;
- urgent call-outs across Tbilisi and the suburbs 24/7;
- a warranty on the work.
